Frequently Asked Questions
- Do I need to set up an account with you?
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No, it's not necessary to set up an account to place an order with us. You are welcome to make purchases as a guest without registering. However, creating an account in Warehouse IQ does offer several benefits. By registering, you'll be able to easily track the status of your order, access your order history, and save your shipping information for future purchases, making repeat orders in Warehouse IQ quicker and more convenient. Additionally, if you need to place another order in the future, having an account will help speed up the checkout process, allowing you to save time and enjoy a smoother shopping experience.
- What payment methods do you accept?
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We accept Visa, Mastercard, and American Express. Sorry, we don’t accept PayPal.
- I've forgotten my password
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If you've forgotten your password, you can easily recover it by clicking on the "Forgot your password" link located on the login page. This will take you through a simple step-by-step process to reset your password. You'll likely be asked to enter your email address, and from there, you'll receive further instructions to securely create a new password.
If you encounter any difficulties during this process, or if for some reason you don't receive the reset email, please don't hesitate to reach out to us directly at [email protected]. Our team is here to help ensure you can regain access to your account smoothly and without any hassle. We're always happy to assist you.
- How do I change and check my account details?
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To change or check your account details, simply write to us at [email protected], and we will gladly assist you in updating your information. We're here to help make any necessary changes as quickly and easily as possible! If you have an account with us, you can also change your information within your "My Account" section. This includes update or add addresses, payment information, password, email and more.
- I want to return my purchase! What do I do?
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For digital downloads, please note that they are non-returnable due to the nature of the product. If you have any issues with your purchase or need further assistance, feel free to reach out to us at [email protected], and we will do our best to help resolve any concerns.
- What are cookies? Do I need to enable cookies on my browser?
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Cookies are small text files stored on your device by websites you visit. They help websites remember your preferences, keep you logged in, and provide a more personalized browsing experience. While it’s not always required to enable cookies, many websites, including ours, use cookies to enhance your experience, such as remembering your shopping cart or login details.
Enabling cookies on your browser can help ensure that all website features work smoothly. If you choose to disable cookies, certain functions like staying logged in or tracking your cart may not work as intended.